Shipping and Returns

Shipping

Deliveries in Italy and abroad are made by courier.

For each shipment a fee will be charged, depending on the country.

The total cost of the expedition is clearly reported in your shopping-cart summary.

Shipping is free for purchases over 3 items.

Orders are shipped after payment, from monday to friday and have delivery times that may vary as follows:

– Italy: 1/2 working days
– Rest of the world: up to 10 working days

The traceability of the consignment is ensured through the code provided by the courier.

Returns

The customer dissatisfied with his own purchase may return one or more articles without giving any explanation.

This right of withdrawal may be exercised within 10 days of receipt of the products, by written notice to sales@gagapochette.it, indicating the item code and the kind of compensation desired: refund in cash, a voucher to be spent at Gagà Pochette site or a product change.

Once the customer submits the notice of withdrawal, it is essential to finalize the procedure by getting a return permission from our office, whose e-mail should be included inside the package.

Also, the customer will receive a precompiled sheet with the destination address to be applied on the package. Unauthorized returns will not be accepted.

Products must be returned intact and in their original packaging.

Shipping costs are borne by the customer.

Refund takes place within 30 days of notification of withdrawal and is issued in the same currency as the original purchase. Any differences in the amount due to the fluctuation of the exchange rate can not be refunded.

The voucher must be used within 6 months of its issue, not combined with other vouchers or coupons and it must be used in an amount equal to or higher than the price of the returned article.